Frequently Asked Questions
Everything you need to know about our products and services.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping timelines vary by location and customs processing.
How do I initiate a return or exchange?
You can return unworn, unwashed items with original tags attached within 30 days of purchase. Visit our online returns portal to generate a prepaid shipping label.
Where are John Elliott products manufactured?
Our collection is primarily manufactured in Los Angeles and Japan, sourcing custom-knit fabrics and high-quality hardware to ensure premium craftsmanship.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay Installments.
How should I care for my denim and knitwear?
To maintain the integrity of your garments, we recommend machine washing cold with like colors and hanging to dry. For our Japanese selvedge denim, we suggest washing as infrequently as possible.
Do you offer price adjustments?
We offer a one-time price adjustment if an item is marked down within 7 days of your original purchase date. Please contact customer service with your order number to request a credit.